Terms and Conditions

Turn Around Time

iGuide virtual tours, floor plans & measurements will be delivered the following business day. 

Listing photos can be expected by the end of the next business day, during business days only.  Friday shoots may not be delivered until the following Monday.

Video tours can be expected by the end of the second business day, during business days only. Friday shoots may not be delivered until the following Monday or Tuesday.

Business Days & Weekends

Our business days are Monday - Friday.  Turnaround times do not include weekends.

Weekend shoots or deliverables can still be requested but are not guaranteed and they will be subject to a premium charge. 

Preparation

The property will be shot as is. It is expected that the agent arrives prior to the appointment time to ensure the property is photo-ready.

If we are not able to start shooting or filming the property within 10 minutes of arriving there will be a $50 delayed start fee.

We strongly suggest that you arrange for the homeowners not to be present during the shoot. Not having to work around additional people always results in a more efficient shoot and a better final product.

Drone Services

The drone operator holds an RPAS Basic Certification through Transport Canada.  This allows us to fly throughout most of the city with some restrictions, specifically within the vicinity of airports, hospitals, and overly populated areas.  You may ask us to verify ahead of time if the drone will be allowed to fly, this is recommended for any property on the East end of the city.

The drone can not be used in rain or heavy snow.

It is always up to the operator’s discretion whether or not it is safe to fly.

Premium listings

A Premium Listing is any property over 2,500 sq.ft or $1M+ listing price. 

Photo and video services for Premium Listings are each $50 more than their standard pricing. This means packages containing both photo and video will be $100 more than standard pricing.

The advertised price for iGuide virtual tours is for properties under 2,500 sq.ft. There is an additional charge of $0.06/sq.ft for anything beyond that. Both above and below grade are included when calculating the billable sq.ft.

Payment

An invoice will typically be sent a couple of days after receiving the content. Monthly invoices can be set up for consistent bookings.

Payments can made via e-transfer, mailed cheque, or direct deposit.

We ask that payments are as reliable as our service and treated with the same urgency we treat your deliverables.

If payment is not received within 30 days it will be subject to a 10% interest charge, reoccurring monthly.

Mileage

There will be no additional mileage charge for properties within London.

A mileage charge of $0.59/km will be included after 60km round trip of travel and will be measured from downtown London.